Customer Care

Fresh Catch Shipping & Delivery

Last updated: 2026

Same/Next Day Delivery

Dhaka & Chattogram

Temperature Controlled

Packaging

Food-Grade Ice Box

Preserves Freshness & Taste

Order Cut-off

8:00 AM

Early catch dispatch on the same day

1. Cold Chain Delivery

Fresh seafood is highly perishable. We use premium insulated ice boxes packed with gel ice and crushed ice to maintain temperature between 0°C – 4°C throughout transit.

2. Delivery Areas & Schedules

Dhaka & Chattogram Metropolitan: Same-day or next-morning delivery slots available.
Other Major Cities: 24-48 hours via specialized temperature-controlled air/express transit.

3. Order Processing & Cutting Options

We clean, scale, and cut fish according to your preference (Whole Cleaned, Steaks, or Curry Cut) right before packaging.
Live crabs and prawns are sorted and packed fresh for maximum flavor retention.

4. Cash on Delivery & Prepayment

We offer Cash on Delivery (COD), bKash, Nagad, and SSLCOMMERZ payment options.

5. Tracking Your Order

You can track your fresh catch delivery status anytime in your Account > Order History or directly via WhatsApp customer support.

Questions about your delivery? Contact our fresh seafood support line directly.